Legacy For Life
What prompted me to write this was my latest encounter with
them (and hopefully this is the last time in my life). Gina
Bennett from their legal department called me at 6:35am in the
morning (wonder where she learnt manners and business ethics, or
maybe she did it on purpose to spite me, as it wasn't hard to
determine time zone from a phone number) and told me that I
cannot return my unused product because it was so long ago that
I quit. Wasn't there a law that says legal MLM is required to
refund 90% of the product if returned otherwise the company
could be termed a pyramid scheme? Anyway, she told me that
Legacy does not do that. I understand their unwillingness to
refund because I bought the product a year ago, but to say that
the company does not honor the 90% policy is another matter.
Now why did I wait for a year to file a claim?
The first time I found out about Legacy was in 2001. The
banned tape gave me the impression that BioChoice would sell
itself, and nothing was further from the truth. Anyway, it took
me 18 months full time in the business to learn that, even
getting to National Marketing Director in the company did not
help me financially.
I did not quit the business immediately after that, as I
still had a lot of faith in the product (looked pretty good on
paper right?), so I went to the president of the company and see
whether we could work something out that average people can
survive the business (like lowering the monthly requirement and
sign up fee etc.). All I received from him was something like
"You have been in the company for 18 months, 100+ distributors,
you are not supposed to be making money with that because of the
standard attrition rate, 200 to 300 maybe. Our comp plan is
perfect, if you cannot keep 5 ~ 7 customers consistently using
the product, you are not good enough to do the business".
So I asked him "If BioChoice is so fantastic, would it not be
logical that my customers would upgrade and become distributors?
Which then I will lose my volume." Reply "You just have to find
new customers". I thought I started an MLM business in order to
retire earlier than working a job, if I have to keep finding new
customers, then I can never retire. My customer retention was 5%
to 10% as well (and he said the product was not to blame, my
customer service was the problem. Being full time and never
respond to any inquiry later than 24hrs, I really do not know
how to improve on my service), so I took his advice and try
looking for something else more suitable for me.
By that time my sponsor had left and after giving up hope in
Legacy, I reluctantly followed her into the new program. With
Legacy being my first MLM, I did not know the rules. So the
first thing I did was go back to the lists I bought when doing
the Legacy business, there were quite a few people who were
already involved with Legacy when I first contacted them. With
my new program, I thought I would send them a mail and ask them
whether they were still with Legacy and what their experience
was like, briefly outlining my involvement with the new program
(this was where I overstepped the rule). Most of the responses
were no, and quite a few of them even tried to recruit me.
Unfortunately some of the people I contacted filed a report
against me and Legacy promptly terminated my distributorship.
Realizing my error I wrote an apology to the company and
promised not to do so again. At the time George Booras was still
the compliance officer, and he said he would talk to the
president about reinstating my distributorship (18 months of
full time effort at stake here, even though my paycheck was
small). Over the 3 months period I left him many messages as
well as emails, no response. At the end I found out he left
Legacy. After the constant follow up I gave up trying to
reinstate my account and only recently found out that I still
have some BioChoice stuck in the garage, thus the attempt to
return it. By the way, I quit the new program within 3 weeks as
another health deal was not my cup of tea, but informing Legacy
of that did nothing to reactivate my distributorship.
Here are my conclusions about Legacy:
- I was stupid to believe what I heard on the conference call
about Legacy not caring about how many deals I did because
Legacy was so solid that I would eventually go back to it. The
minute I shift gear, so did my distributorship.
- I was silly to not calculate deeper when I heard Mark
saying that his paycheck had gone up by about 10 times when he
shifted his volume from NuSkin to Legacy. That did NOT imply
that the pay plan was 10 times better. Considering the payout
for standard MLMs being the same (~50%), let's say in NuSkin
Mark received $1 million from $20 million payout, and in Legacy
Mark received $10 from $20 million payout, where does the extra
$9 million come from? Yep, the downlines. That was why my
paycheck was so small in Legacy, all the money I generated went
to my uplines.
- I was ignorant to not understand what frontloading was. It
was common to hear Legacy claiming other companies frontload
their distributors, but most of them have monthly fees lower
- I was blind to believe in the hype that Legacy was the
first in BioTech and had no competition. Customers do not care
about patents and how you make the egg works miracles, they care
about how it makes them feel. And there are thousands of other
products out there designed to make people feel better, and
different people respond to different product. Competition? Yes
- every other health based MLM and non MLM companies out there.
Lesson to Legacy - do not treat your distributors like dirt.
You made me into a networker, and we talk, a lot.
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